Centerplate
  • 19-Jul-2017 to 19-Oct-2017 (PST)
  • National WWII Museum
  • New Orleans, LA, USA
  • Salary
  • Full-Time Salary Year Round

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Centerplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom.  As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable.  "Making it better to be there since 1929."TM

We are seeking a Restaurant Manager for the The National WWII Museum.

The National WWII Museum tells the story of the American Experience in the war that changed the world...why it was fought, how it was won, and what it means today...so that all generations will understand the price of freedom and be inspired by what they learn.

Originally founded in 2000 as the D-Day Museum, The National WWII Museum is now the top-rated tourist destination in New Orleans, TripAdvisor's #3 museum in the country, and an unforgettable way to experience World War II...from industrial efforts on the Home Front to the combat experience of the American soldier abroad. Offering a compelling blend of sweeping narrative and poignant personal detail, the Museum features immersive exhibits, multimedia experiences, and an expansive collection of artifacts and first-person oral histories to take visitors inside the story of the war. Beyond the galleries, the Museum's online collections, virtual field trips, webinars, travel programs, and renowned International Conference offer patrons new ways to connect to history and honor the generation that sacrificed so much to secure our freedom.

Designated by Congress as the official WWII museum of the United States, The National WWII Museum is located in downtown New Orleans on a six-acre campus, where five soaring pavilions house historical exhibits, on-site restoration work, a period dinner theater, and restaurants. A capital expansion program includes the construction of two additional pavilions in coming years, cementing the institution as a state-of-the-art educational institution and a premiere destination for travelers from around the world.

Principal Function:

The Restaurant Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The Restaurant Manager's highest priorities will be to ensure that Centerplate's standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The Restaurant Manager will plan and prepare according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting. 

The Restaurant Manager will establish daily priorities and will direct the on-going activities of front of house and back of house staff to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications. 

Essential Responsibilities:

  • Support and maximize Centerplate's merchandise revenue through implementation and oversight of systems and policies related to Restaurant operations.
  • Provide leadership and direction to Restaurant Supervisors, Leads and front line staff.
  • Ensure that policies and procedures for processing customer transactions are adhered to.
  • Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Qualifications/Skills:

  • Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
  • A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
  • Venue catering/Restaurant experience and multi-site experience strongly preferred, as this position will have responsibility over multiple locations including cafes, coffee shops, bistros and convenience locations.
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements. 
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
  • Technologically savvy, with high proficiency in all Microsoft Office programs.
  • Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
  • Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays.

Other requirements include but are not limited to: 

Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Centerplate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Centerplate
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