Centerplate
  • 20-Oct-2021 to 19-Dec-2021 (PST)
  • Kay Bailey Hutchison Convention Center
  • Dallas, TX, USA
  • Full-Time Salary Year Round

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We are seeking a Catering Sales Manager for Centerplate, a Sodexo Company, at The Kay Bailey Hutchinson Convention Center, located in Dallas, TX.

The center is over 2,000,000 square feet in size and contains over 1,000,000 square feet of exhibit space. The largest contiguous exhibit-space in the structure is 726,726 square feet. A 203,000-square-foot column-free exhibit hall in the center is the largest of its kind in the United States.

The east side of the structure contains the original element of the Dallas Memorial Auditorium, a 9,816-seat arena. The complex also houses a 1,740-person theater, 105 meeting rooms, and 2 gigantic ballrooms. In terms of accessibility, the world's largest heliport/vertiport sits atop the structure and 75 truck berths line its docks.

In May 2009, voters approved construction of the Omni Dallas Convention Center Hotel, a 1,000 room hotel that is attached to the Convention Center. It opened in late 2011, under budget and ahead of schedule.

Centerplate, a Sodexo company, and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable. "Making it better to be there since 1929."

Principal Function:

The Hospitality Manager- Quick Serve is responsible for all aspects of Quick Serve (concessions) operations, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering.

The Hospitality Manager- Quick Serve will develop, communicate and implement seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit's overall financial goals. He or she will maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.

The Hospitality Manager- Quick Serve will contribute to Centerplate's goal to be #1 in Event Hospitality through the performance of activities geared toward the creation of an energized and positive work environment for Quick Serve department staff.

Essential Responsibilities:

  • Maximize Centerplate's Quick Serve revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations.
  • Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff.
  • Ensure that policies and procedures for processing customer transactions are adhered to.
  • Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Qualifications/Skills:

Requirements:

  • Bachelors degree and/or appropriate combination of education and experience to support on-the job effectiveness.
  • A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
  • Venue catering/concessions experience and multi-site experience strongly preferred, as this position will have responsibility over multiple locations including cafes, coffee shops, bistros and convenience locations.
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable.
  • Technologically savvy, with high proficiency in all Microsoft Office programs.
  • Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
  • Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays.
  • Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
  • Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
  • Ability to communicate effectively both orally and in writing.
  • Initiative in identifying and resolving problems timely and effectively.

Other Requirements:

  • Requires lifting up to 50 pounds on a regular and continuing basis. Must be able to work in extremes of cold and heat. Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Centerplate. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Centerplate, a Sodexo Company, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.


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