• 08-Dec-2017 to 09-Feb-2018 (PST)
  • Kay Bailey Hutchison Convention Center
  • Dallas, TX, USA
  • Full-Time Salary Year Round

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We are seeking an experienced Senior Hospitality Manager (Banquets) for the Kay Bailey Hutchison Convention Center Dallas.

The Kay Bailey Hutchison Convention Center Dallas, like everything else in the city, is BIG and Big Things Happen Here.  Big sporting events like the NFL Fan Experience, NCAA Bracket Town and Dallas Safari Club. Big international conferences like NAHB International Builders' Show, Mary Kay's Annual Seminar, International Air Conditioning Heating Refrigeration, and Solar Power International.  BIG trade shows, meetings, and conventions like MegaFest, PCMA, Mecum Auto Auction, and The Great American Trucking Show. If you don't need all 2,000,000 square feet, it's okay. Our space is flexible and so is our staff.

Centerplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom.  As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable.  "Making it better to be there since 1929."


Principal Function

The Senior Hospitality Manager (Banquets) serves a visible and key member of the unit-level Leadership Team and responsible for managing the operations of one or more departments in Banquet, or Catering department. The Senior Hospitality Manager will exemplify and display unquestionable ethical conduct in both business and personal dealings, as they are responsible to model Centerplate's vision and values, ensuring in all ways for the customer, employees, the industry and the local community that Centerplate is held in the highest regard. 

The Senior Hospitality Manager is responsible for managing and maximizing the productivity of the operations and administrative staff and is accountable for directing and coordinating the resources, tasks, requirements and processes related to the unit's day-to-day operating budget for their designated department, as well as, communicate and implement seasonal and long-term business strategies to drive sales revenue and meet or exceed the unit's overall financial goals. They will provide support and hands-on assistance to plan, prepare, oversee, report and reconcile the unit's on-going business activities to ensure its commercial success.

The Senior Hospitality Manager will contribute to Centerplate's goal to be #1 in Event Hospitality and the #1 Employer of Choice through the performance of activities geared toward the creation of an energized and positive work environment for all venue staff. Working in close partnership with the unit's various divisions and key department heads will create, lead and execute food and beverage experiences that exceed guest expectations and maximize revenue while controlling expenses.

Essential Responsibilities

  • Develop and implement business strategies for enhancing operations and for driving and maximizing unit revenues through implementation and oversight of systems and policies related to the Banquet department operations.
  • Communicate and promote Centerplate's culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Centerplate's staff.
  • Maximize Centerplate's revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner.
  • Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Centerplate's goal of 100% customer satisfaction.


  • Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
  • 3-5 years of previous operations leadership experience in a complex food service environment.
  • Significant expertise in food and beverage management with a catering/concessions emphasis in a high stress, fast paced environment.
  • Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
  • Demonstrated financial acumen with strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives
  • Demonstrated ability to understand and effectively implement written and verbal instructions.
  • Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks.
  • Exceptional computer skills and familiarity with property management systems such as a Banquet Event Order Software.
  • Scheduling flexibility to meet operational needs as business demands require. Hours may be extended or irregular to include nights, weekends and holidays.

Other Requirements:

Requires lifting up to 50 pounds on a regular and continuing basis. Must be able to work in extremes of cold and heat. Hours may be extended or irregular to include nights, weekends and holidays.

Centerplate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

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